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10 Crazy Things Patients Say
6. Could you hurry this up? I have a nail appointment.
You could switch “I have a nail appointment” for “I have to pick up my kids from school” or anything else, but it’s still rude. Patients seem to think that going to the doctor’s office or the hospital is like the DMV, full of people who do things slowly and almost relish the fact that they’re making people wait. If only patients knew what happens in between a nurse’s consultation and the doctor coming in to see them. If a patient says this, the best thing to do is say, “We’ll do the best we can” and then work exactly as you would normally. And if you’re feeling vindictive, you may want to put a patient or two ahead of them in line if their issue isn’t an emergency.