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How to Manage a Complaint (and Protect Your Nursing License!)

How to Manage a Complaint (and Protect Your Nursing License!)

Don't let a complaint end in license revocation...

Tania Khadder

Did you know that anyone – your employer, a co-worker, a patient, even a jilted lover – can file a complaint against your practice?

Handle it well, and you could turn it into a valuable learning experience. Handle it poorly, and you could lose your license.

NursingLink spoke to a Sheryl Oakes Caddy, a nurse, nursing faculty instructor and an attorney who represents nurses facing possible license suspension and revocation.

She helped us come up with a “must do” list for nurses dealing with a complaint — it’s certainly not an easy situation to find yourself in. “Nurses identify very strongly as nurses,” Caddy says. “So it can be jarring when we’re told we’re not a good nurse.”

But hopefully, with our eight tips, you can overcome a complaint, avoid losing your nursing license and continue to practice for many years to come.

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