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How to Manage a Complaint (and Protect Your Nursing License!)

How to Manage a Complaint (and Protect Your Nursing License!)

Don't let a complaint end in license revocation...

Tania Khadder

Did you know that anyone – your employer, a co-worker, a patient, even a jilted lover – can file a complaint against your practice?

Handle it well, and you could turn it into a valuable learning experience. Handle it poorly, and you could lose your license.

NursingLink spoke to a Sheryl Oakes Caddy, a nurse, nursing faculty instructor and an attorney who represents nurses facing possible license suspension and revocation.

She helped us come up with a “must do” list for nurses dealing with a complaint — it’s certainly not an easy situation to find yourself in. “Nurses identify very strongly as nurses,” Caddy says. “So it can be jarring when we’re told we’re not a good nurse.”

But hopefully, with our eight tips, you can overcome a complaint, avoid losing your nursing license and continue to practice for many years to come.

The Board Comes First >>


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  • 5-14-09_paula_in_chair_cropped_max50

    Paula_Davies_Scimeca

    almost 4 years ago

    6 comments

    This is important information for every nurse to know and be reminded of periodically, but I take exception to one suggestion offered: acting proactively. In matters of DWI or chemical dependency it may be better if prior to confessing to an employer, the nurse discusses the matter with an attorney specializing in professional issues in the applicable state. As noted in the book "Unbecoming A Nurse" all states have different statutes regarding professional practice and the handling of chemical dependency in nurses licensed. While acting proactively regarding either DWI or chemical dependency usually includes pulling out all the stops and getting a professional evaluation and following up with treatment recommendations ASAP, rather than allowing the disease to progress, discussing the exact nature of the situation with an attorney prior to making any formal statements is a good idea. Many attorneys will confer on the phone for up to a half hour to ellicit pertinent information and provide some information without charging a fee. Some nursing associations do have lists of attorneys competent in this area of law. If able, get a referral from a nurse who used an attorney rather than the yellow pages. If an attorney seems a bad fit, for whatever reason, talk to another. The selection of the right attorney, early-on, may save you money, job and license. Paula Davies Scimeca, RN, MS

  • Austinnurse12a_max50

    AustinNurse12

    almost 4 years ago

    94 comments

    Super advice! You can never be too safe, so it's good to hedge your bets and think twice.

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