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How to Manage a Complaint (and Protect Your Nursing License!)

How to Manage a Complaint (and Protect Your Nursing License!)

Don't let a complaint end in license revocation...

Tania Khadder

1. The Board Comes First

The Board of Nursing in your state is more than just a government body to which you pay your yearly registration fee.

“Nurses don’t often think of the boards of nursing as a disciplinary body, they think they’re on your side, that they’re your board,” Caddy says. “But they’re not. The Board’s mission truly is to protect nursing practice, and first and foremost, the public from poor nursing practice.”

In addition, your ultimate obligation – beyond the one to your healthcare facility – is to the Board. “If a facility tells you to do something and it’s not within your scope of practice (as outlined by the Board), you can’t do it,” Caddy adds.

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