How to Manage a Complaint (and Protect Your Nursing License!)
Don't let a complaint end in license revocation...
2. Get a Lawyer
And not just any lawyer. Get yourself a lawyer who specializes in administrative law and licensure. Even better if your lawyer is also a nurse. “It’s very helpful to have an attorney who’s a nurse because you speak the same language,” Caddy says.
A good lawyer – one who understands nursing – will help you identify ways to improve your practice, so you’ll be reviewed more favorably by the Board throughout the process. They’ll also help you understand the complaint, any conditions being placed upon you and the steps you need to take to overcome them.
Finally, they’ll be the point person. The Board will no longer have access to you – they’ll deal directly with your attorney. Caddy says that often, nurses will try to represent themselves. Sometimes, this can lead to a breakdown of communication, and by the time an attorney does get involved, emotions will be running high. And it’ll be more difficult to move forward effectively.
You can find a lawyer through your state bar association or your liability insurer (if you have one).