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How to Manage a Complaint (and Protect Your Nursing License!)

How to Manage a Complaint (and Protect Your Nursing License!)

Don't let a complaint end in license revocation...

Tania Khadder

2. Get a Lawyer

And not just any lawyer. Get yourself a lawyer who specializes in administrative law and licensure. Even better if your lawyer is also a nurse. “It’s very helpful to have an attorney who’s a nurse because you speak the same language,” Caddy says.

A good lawyer – one who understands nursing – will help you identify ways to improve your practice, so you’ll be reviewed more favorably by the Board throughout the process. They’ll also help you understand the complaint, any conditions being placed upon you and the steps you need to take to overcome them.

Finally, they’ll be the point person. The Board will no longer have access to you – they’ll deal directly with your attorney. Caddy says that often, nurses will try to represent themselves. Sometimes, this can lead to a breakdown of communication, and by the time an attorney does get involved, emotions will be running high. And it’ll be more difficult to move forward effectively.

You can find a lawyer through your state bar association or your liability insurer (if you have one).

Are You Insured? >>


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    This is just what I needed to read very reassuring, I find myself in a situation where the Rn who works on my e hallway on 7-3 shift told me a Lpn who works 3-11 shift not to do a dressing change on a pt, that they were doing wound rounds and she would take care of it the next day. The pt was on hospice services declining rapidly to the point no po intake , had to repositioned q 2hrs, so I didn't do the dressing change as rn instructed I end up getting terminated and reported to the nursing board and the state for abuse and neglect. I documented on the TAR that dressing wasn't done on specific date. facility says due to me not changing dressing on that occasion wound got worse pt died 3 days later... wound turned into a Kenedey ulcer and we all know there is no healing that. Rn is of course lying about her statement to instruct me but I have a text message to prove otherwise so right now is a lot of wait and see good to know I am doing all the steps correctly.. any and all can give me a shout at seabtton@yahoo.com I welcome ur comments

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