How to Manage a Complaint (and Protect Your Nursing License!)
Don't let a complaint end in license revocation...
6. Document Everything
You learn it in nursing school, but you may not realize quite how important it is until you are actually facing a complaint.
Mother Jones, registered nurse and founder of well-known nursing blog Nurse Ratched’s Place, reiterated this point for NursingLink. “If I did a dressing change but I didn’t chart it, then legally I didn’t do it,” she says. “If the patient’s wound gets infected, and they sue me, it doesn’t matter if I say I did it. If it’s not in the chart, I’m liable.”
The same logic applies to any action you’re taking to improve your practice or reform in light of a complaint. Things like continued education or rehabilitation need to be documented.