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10 Easy Ways to Improve Your Bedside Manner

2009 Chemist & Druggist, Yellowbrix

10. Stay In Control

You are busy, so it is important to remain in control of the situation. There will always be patients who want to spend all day talking about their problems. Do not be rude and bear in mind the need to listen to the patient and not brush them off – but do have some stock phrases ready to finish the conversation. If they are talking too much or offering too much detail, be prepared to bring them back on track. That way everyone gets a better quality of service.

More information

Emma Wilkinson attended a Pfizer-sponsored counseling skills workshop at the British Pharmaceutical Conference 2009. To register your interest for a similar training session, email your name, address and telephone number to

© 2009 Chemist & Druggist. Provided by ProQuest LLC. All rights Reserved.

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