10 Easy Ways to Improve Your Bedside Manner
2009 Chemist & Druggist, Yellowbrix
8. Offer Reassurance
It is important to put yourself in the other person’s shoes, but you are aiming for empathy not sympathy. Beware of the phrase “I know how you feel” – that could well make the patient feel patronized. Give them space, remind them you are bound by confidentiality, leave yourself open for further consultations and ensure they know you are always there if they have further questions.