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10 Easy Ways to Improve Your Bedside Manner

2009 Chemist & Druggist, Yellowbrix

8. Offer Reassurance

If the patient feels comfortable with you, they are more likely to get what they want out of the interaction and go away satisfied. But making someone feel at ease is not as simple as it seems.

It is important to put yourself in the other person’s shoes, but you are aiming for empathy not sympathy. Beware of the phrase “I know how you feel” – that could well make the patient feel patronized. Give them space, remind them you are bound by confidentiality, leave yourself open for further consultations and ensure they know you are always there if they have further questions.

#9: Choose Words Carefully →

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