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8 Ways to Manage a Complaint (and Protect Your Nursing License!)
Don't let a complaint end in license revocation...
Tania Khadder
2. Get a Lawyer
And not just any lawyer. Get yourself a lawyer who specializes in administrative law and licensure. Even better if your lawyer is also a nurse. “It’s very helpful to have an attorney who’s a nurse because you speak the same language,” Caddy says.
A good lawyer – one who understands nursing – will help you identify ways to improve your practice, so you’ll be reviewed more favorably by the Board throughout the process. They’ll also help you understand the complaint, any conditions being placed upon you and the steps you need to take to overcome them.
Finally, they’ll be the point person. The Board will no longer have access to you – they’ll deal directly with your attorney. Caddy says that often, nurses will try to represent themselves. Sometimes, this can lead to a breakdown of communication, and by the time an attorney does get involved, emotions will be running high. And it’ll be more difficult to move forward effectively.
You can find a lawyer through your state bar association or your liability insurer (if you have one).
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15 days ago
28 comments
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cindy_heath
4 months ago
2 comments
Great advice! I forwarded it on to the other nurses in my office to review as a self-directed inservice.
kjagnew1
4 months ago
128 comments
This article was great! Very informative and it just reminded me how important it is to protect yourself and your license. One of my nursing school instructors told me something I will never forget, "Your license is your baby. Its your first born and you protect it as such!"
Paula_Davies_Scimeca
4 months ago
6 comments
This is important information for every nurse to know and be reminded of periodically, but I take exception to one suggestion offered: acting proactively. In matters of DWI or chemical dependency it may be better if prior to confessing to an employer, the nurse discusses the matter with an attorney specializing in professional issues in the applicable state. As noted in the book "Unbecoming A Nurse" all states have different statutes regarding professional practice and the handling of chemical dependency in nurses licensed. While acting proactively regarding either DWI or chemical dependency usually includes pulling out all the stops and getting a professional evaluation and following up with treatment recommendations ASAP, rather than allowing the disease to progress, discussing the exact nature of the situation with an attorney prior to making any formal statements is a good idea. Many attorneys will confer on the phone for up to a half hour to ellicit pertinent information and provide some information without charging a fee. Some nursing associations do have lists of attorneys competent in this area of law. If able, get a referral from a nurse who used an attorney rather than the yellow pages. If an attorney seems a bad fit, for whatever reason, talk to another. The selection of the right attorney, early-on, may save you money, job and license. Paula Davies Scimeca, RN, MS
AustinNurse12
4 months ago
96 comments
Super advice! You can never be too safe, so it's good to hedge your bets and think twice.