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8 Ways to Manage a Complaint (and Protect Your Nursing License!)

8 Ways to Manage a Complaint (and Protect Your Nursing License!)

Don't let a complaint end in license revocation...

Tania Khadder

6. Document Everything

You learn it in nursing school, but you may not realize quite how important it is until you are actually facing a complaint.

Mother Jones, registered nurse and founder of well-known nursing blog Nurse Ratched’s Place, reiterated this point for NursingLink. “If I did a dressing change but I didn’t chart it, then legally I didn’t do it,” she says. “If the patient’s wound gets infected, and they sue me, it doesn’t matter if I say I did it. If it’s not in the chart, I’m liable.”

The same logic applies to any action you’re taking to improve your practice or reform in light of a complaint. Things like continued education or rehabilitation need to be documented.

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  • Photo_user_blank_big

    divad722002

    16 days ago

    28 comments

    hi,

    just new here at nursing link. do you still have the saunder review. if in case you should lend me my address is 8309 cedros avunue apt 209, panorama city , los angeles california, usa. my email divad722002@yahoo.com. landline-1818-894-2688.just arrive as immigrant and certifiied nurse in the philippines and planning to take the nclex to have licensed here in california. thanks and regards and advance merrychristmas and happy new year. your new co friend in the nursing link website.

    dave

  • Photo_user_blank_big

    cindy_heath

    4 months ago

    2 comments

    Great advice! I forwarded it on to the other nurses in my office to review as a self-directed inservice.

  • 199_max50

    kjagnew1

    4 months ago

    128 comments

    This article was great! Very informative and it just reminded me how important it is to protect yourself and your license. One of my nursing school instructors told me something I will never forget, "Your license is your baby. Its your first born and you protect it as such!"

  • 5-14-09_paula_in_chair_cropped_max50

    Paula_Davies_Scimeca

    4 months ago

    6 comments

    This is important information for every nurse to know and be reminded of periodically, but I take exception to one suggestion offered: acting proactively. In matters of DWI or chemical dependency it may be better if prior to confessing to an employer, the nurse discusses the matter with an attorney specializing in professional issues in the applicable state. As noted in the book "Unbecoming A Nurse" all states have different statutes regarding professional practice and the handling of chemical dependency in nurses licensed. While acting proactively regarding either DWI or chemical dependency usually includes pulling out all the stops and getting a professional evaluation and following up with treatment recommendations ASAP, rather than allowing the disease to progress, discussing the exact nature of the situation with an attorney prior to making any formal statements is a good idea. Many attorneys will confer on the phone for up to a half hour to ellicit pertinent information and provide some information without charging a fee. Some nursing associations do have lists of attorneys competent in this area of law. If able, get a referral from a nurse who used an attorney rather than the yellow pages. If an attorney seems a bad fit, for whatever reason, talk to another. The selection of the right attorney, early-on, may save you money, job and license. Paula Davies Scimeca, RN, MS

  • Austinnurse12a_max50

    AustinNurse12

    4 months ago

    96 comments

    Super advice! You can never be too safe, so it's good to hedge your bets and think twice.

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