Technology: Friend or Foe in Work/Life Balance?
Todd Wheeler, Concierge Resource
September 24, 2008
• Get help where you can. If work/life balance is a common struggle where you work, discuss a concierge service with your employer. Concierge services bring the convenience of a personal assistant to staff when they most need it, and allow you to focus on patient care instead of errands.
Hospitals across the country are recognizing that a high-quality on-site concierge service can increase staff effectiveness, satisfaction and ultimately patient care. By allowing you to focus on your job, and not getting distracted with interruptions from the multitude of errands and projects you manage in your personal life, you are able to focus more effectively on your work tasks. Then, your personal time becomes more about quality interactions, rather than checking things off your list.
While the help of a concierge may not break your dependence on technology devices, knowing that your errands and to-do list are being managed will make your technology solutions less about managing your personal life. Concierge services can help with everything from picking up and dropping off dry cleaning, and coordinating car repairs, picking up a cake for a team member, to arranging birthday parties, and wedding planning! A full service concierge can return as much as ten hours of free time per week back to you and relieve you of the stress and headaches of multiple “to-do” lists.
Hospital Concierge of America has helped its clients realize work life balance by providing services, including:
o Researched and prepared paperwork for Chinese adoption (Saved employee over 100 hours)
o Located an upholstery shop to repair a couch cushion severely damaged by a over-zealous puppy (Saved employee two hours)
o On two days notice, hired a private chef for a 25-guest Christmas Day dinner (Saved employee 5 hours and the family relationship!)
o Retrieved the family cat that had passed on (Reduced stress and emotional toll on family)
o Planned an entire engagement proposal, from the dinner to the proposal (She said YES!)
Technology can work for you, or against you. Hopefully, I’ve illustrated some ways to corral your enthusiasm for fitting your life into a technology solution, and rather letting the solution (technology or other) work for you. When properly used, cell phones, pagers, laptops and PDA phones – and even concierge services — can make life efficient, giving us piece of mind that information and help we need is quickly attainable. Concierge service firms employ state-of-the-art technology to manage and fulfill client relationships and personal requests. We certainly see technology as a friend!
Todd Wheeler is CEO of Hospital Concierge of America, a Colorado-based company that partners with hospitals to create optimal work-life balance for their valued employees. Providing the convenience of a personal assistant who can manage their to-do lists, hospitals allow employees to focus on job performance, productivity, and personal balance. The result is greater employee retention, recruitment, profitability and ultimately better patient care.