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8 Things You Should Never Say to a Patient

Nina Kim, Georgia Price | NursingLink

August 05, 2009

2. “I can’t seem to find your records.”

Though being truthful with your patients is imperative, you also want to convey the utmost professionalism and the impression that they are receiving the best care possible. No patient likes to hear their records are missing, especially if they’re already in a physically vulnerable or painful situation.

This type of information is kept best to yourself and your staff, particularly because your patient has nothing to do with their missing records. Figure out where they went as quickly as possible and get on with the procedure, otherwise, you’re going to needlessly stress out your patient over a silly and easily preventable administrative hiccup.

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