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8 Things You Should Never Say to a Patient
Nina Kim, Georgia Price | NursingLink
August 05, 2009
3. “Whoops!”

That’s why you want to avoid any exclamations or sudden disruptions in your behavior or speech. Instead of immediately reacting to something that went wrong, wait until the end of the procedure to tell your patient what went wrong as eloquently and professionally as possible.
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about 1 year ago
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goingcrazy
over 1 year ago
20 comments
Being frank has worked for me over the years. And humor. I don't try to be funny. I guess it just happens.
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Alwaysanurse1
almost 2 years ago
20 comments
I think that if you place yourself in your patient's shoes and think how you would like for your nurse to treat you, then you cannot go wrong. I know that I have to remind myself to keep my mouth zipped and not blurt out every thought or reaction. It is not necessary and like the article said, could come back to haunt you. We just need to be professional and remember the golden rule.
susanthomas1954
about 2 years ago
6 comments
The ER doc told me three hours into my ER stay (I had gone in for excruciating post op pain.) "Oh, I wrote your pain med orders on the wrong chart." My response was, "I hope they're happy." He responded, "Oh, he didn't get it either." (I am a "she.") mmmhm, and that's with them knowing I'm a nurse. This happened last week.
laursaurus
over 2 years ago
4 comments
LOL This is stuff you learn in school from the beginning. When I cross-trained to work in Surgery, it was quickly drilled into our heads to never say "Whoops!" in the OR. The surgeons even know this rule. But they don't always give you something to say instead. State the word, "there" instead of blurting out an expletive.
Knowing what not to say is just half of the picture. Knowing what to say instead is just as important to maintaining a professional re pore with patients and co-workers.
SaraCWhiteaker
over 2 years ago
8 comments
when I have been told "its probably nothing serious" I took it as "Don't worry unless there is something to worry about & when it comes to that we will deal with it accordingly" so I guess it just depends on the person & how they generally take things they are told. It does sound like a good 'rule of thumb' not to use that phrase just in case someone comes back with something bad and decides to hold you accountable for saying that lol.
gemini52981
over 2 years ago
8 comments
I had went to the ER at my local "band-aid station" with what was diagonosed as pneaumonia. I asked the doc what was wrong and he said. "I dunno, what do you think?" WTF!!!!