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8 Things You Should Never Say to a Patient

Nina Kim, Georgia Price | NursingLink

August 05, 2009

8. “I doubt it’s anything serious.”


You might think you’re quelling any fears, but what if you’re wrong? Sure, you have tons of medical knowledge and probably see terrible injuries every day, but the one thing you can’t do is predict the future. Will that wound become infected? Will that benign mass turn malignant? You never know. And while 9 out of 10 times you might be right, that one mistake can come back to haunt you.

Instead of trying to comfort a patient by brushing off their fears, be honest about their diagnosis and the amazing level of care they will receive in your facility.

Sound Off!: What Would You Never Say to a Patient?

Next: 15 Things Medical Professionals Should NEVER Do >>



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    goingcrazy

    over 1 year ago

    20 comments

    Being frank has worked for me over the years. And humor. I don't try to be funny. I guess it just happens.

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    Alwaysanurse1

    almost 2 years ago

    20 comments

    I think that if you place yourself in your patient's shoes and think how you would like for your nurse to treat you, then you cannot go wrong. I know that I have to remind myself to keep my mouth zipped and not blurt out every thought or reaction. It is not necessary and like the article said, could come back to haunt you. We just need to be professional and remember the golden rule.

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    susanthomas1954

    about 2 years ago

    6 comments

    The ER doc told me three hours into my ER stay (I had gone in for excruciating post op pain.) "Oh, I wrote your pain med orders on the wrong chart." My response was, "I hope they're happy." He responded, "Oh, he didn't get it either." (I am a "she.") mmmhm, and that's with them knowing I'm a nurse. This happened last week.

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    laursaurus

    over 2 years ago

    4 comments

    LOL This is stuff you learn in school from the beginning. When I cross-trained to work in Surgery, it was quickly drilled into our heads to never say "Whoops!" in the OR. The surgeons even know this rule. But they don't always give you something to say instead. State the word, "there" instead of blurting out an expletive.
    Knowing what not to say is just half of the picture. Knowing what to say instead is just as important to maintaining a professional re pore with patients and co-workers.

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    SaraCWhiteaker

    over 2 years ago

    8 comments

    when I have been told "its probably nothing serious" I took it as "Don't worry unless there is something to worry about & when it comes to that we will deal with it accordingly" so I guess it just depends on the person & how they generally take things they are told. It does sound like a good 'rule of thumb' not to use that phrase just in case someone comes back with something bad and decides to hold you accountable for saying that lol.

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    gemini52981

    over 2 years ago

    8 comments

    I had went to the ER at my local "band-aid station" with what was diagonosed as pneaumonia. I asked the doc what was wrong and he said. "I dunno, what do you think?" WTF!!!!

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