8 Things You Should Never Say to a Patient
Nina Kim, Georgia Price | NursingLink
August 05, 2009
2. “I can’t seem to find your records.”
This type of information is kept best to yourself and your staff, particularly because your patient has nothing to do with their missing records. Figure out where they went as quickly as possible and get on with the procedure, otherwise, you’re going to needlessly stress out your patient over a silly and easily preventable administrative hiccup.