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8 Things You Should Never Say to a Patient

Nina Kim, Georgia Price | NursingLink

August 05, 2009

1. “This won’t hurt at all.”


As a trained healthcare professional, you of course want to put your patient at ease and avoid inflicting any unnecessary pain. But promising no pain is usually an outright lie and a bad habit of practice. The reality is that most procedures do hurt or at least cause some discomfort, so it’s important for you to be upfront and honest with your patients if you want to build a good rapport with them.

Instead of falsely reassuring your patient, try saying something more straightforward, like “This will hurt a little, but don’t worry, I’ll try to do it as quickly as possible” or “This might be a bit uncomfortable, but it’ll be over before you know it.” Your patient will appreciate your sincerity.


Next Page: #2 “I can’t seem to find your records.” >>


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