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8 Things You Should Never Say to a Patient

Nina Kim, Georgia Price | NursingLink

August 05, 2009

2. “I can’t seem to find your records.”


Though being truthful with your patients is imperative, you also want to convey the utmost professionalism and the impression that they are receiving the best care possible. No patient likes to hear their records are missing, especially if they’re already in a physically vulnerable or painful situation.

This type of information is kept best to yourself and your staff, particularly because your patient has nothing to do with their missing records. Figure out where they went as quickly as possible and get on with the procedure, otherwise, you’re going to needlessly stress out your patient over a silly and easily preventable administrative hiccup.


Next Page: #3 “Whoops!” >>


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    leng

    about 5 years ago

    10178 comments

    some of them fall on therapeutic communication, still just needing some common sense=)

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    aspiringnurse

    about 5 years ago

    10 comments

    Great tips. Thanks a lot

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    BimzRN

    about 5 years ago

    2 comments

    This is great tips... I will always remember to NEVER Say those things to my patient... I enjoy this tips.

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    Account Removed

    about 5 years ago

    If finding your patient's record is taking time... what do you do? Do you go ahead with the procedure without it ??

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    Account Removed

    about 5 years ago

    Its a good reminder to nurses.

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    CherylF

    about 5 years ago

    236 comments

    All good advice and all things we should have learned at the beginning of nursing school but sometimes forget

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    metot

    about 5 years ago

    2308 comments

    Thanks for the tips:)

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    Roukaya

    about 5 years ago

    8 comments

    :D Thanx, great tips.

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    Daisybelle

    about 5 years ago

    2918 comments

    This 8 things you should never tell to the patient is good for the patient because you have a respect and sympathy to them inorder to gain trust.

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    WeekendWarriorATL

    about 5 years ago

    62 comments

    Unless you are absolutely sure, never ask a female if they are pregnant. I have certainly been guilty of "Would you look at that", but then I would make a terrible poker player.

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    ninelives

    about 5 years ago

    922 comments

    "Eight things you should never say to a patient....."
    8)"You're gonna EAT THAT?THAT LOOKS GROSS!"( When pureed food is served).
    7)"You're NOT in pain...you're just LOOKING FOR MORE DRUGS!"(Pt with FX -hip).
    6)"So when you die,are you gonna COME BACK TO HAUNT ME?"( Said to Hospice Patient).
    5)"He/She loves that call bell SOOO MUCH, they're gonna CLOCK ME ONE when
    I least expect it"( Quoted about a demanding resident).
    4)"Do I need to notify the census bureau about all of the cooties you have living
    under those clothes?"( Said to patient,prior to shower being given).
    3)"If I administer care to a resistive patient, do I recieve COMBAT PAY?"( Night-shift staff).
    2)"If you fall ONE MORE TIME out of that chair,YOUR FAMILY WILL BE PISSED @ YOU!"
    (Quoted about an impulsive patient / high-risk)....And..........
    1)"They're DEAD! So,why are you still TALKING TO THEM?!"( Quoted when a patient expires).

    **Shocking,but TRUE ACCOUNTS".

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    Owati

    about 5 years ago

    24 comments

    I love nursing,what about you?

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    Account Removed

    about 5 years ago

    Wow, I am surprised most of these would ever escape a Nurse's or Doctor's lips!! I have heard some that make me cringe (and sometimes make me furious):

    1 - "Oh, stop being silly" (to a child)
    2- "You're very lucky you're able to get treatment you know" (to a cancer patient who fought to get a more expensive treatment).
    3- (angrily) "I can't find your cervix, I can't find your cervix" followed by "Well, there is rather a lot of fat to get through" (to a robust woman having a smear who said "ouch" when the Doctor was pressing on her abdomen)

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    merrywhiterose

    about 5 years ago

    4 comments

    How about:
    "What the heck is that?"
    "Hey, (name of another nurse) come look at this!"
    To a very obese pt. "are you hiding anything between those (flaps of skin)?"

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    jsilvoy

    about 5 years ago

    12 comments

    Let's make a more complete list of what should not be said to patients:

    1. You sure don't sweat much for a fat guy (woman)!

    2. What are those gross-looking things all over your face?

    3. . . .

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