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8 Things You Should Never Say to a Patient

Nina Kim, Georgia Price | NursingLink

August 05, 2009

3. “Whoops!”


You always want to keep in mind how psychologically and physically vulnerable patients feel when they visit you for healthcare services. It’s a sterile environment, they’ve been anxious about their symptoms, and they may not understand everything that’s going on both medically and administratively amongst you and your staff.

That’s why you want to avoid any exclamations or sudden disruptions in your behavior or speech. Instead of immediately reacting to something that went wrong, wait until the end of the procedure to tell your patient what went wrong as eloquently and professionally as possible.


Next Page: #4 “I completely understand what you’re going through.” >>


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