Patience is a virtue
Most people would agree that at some point in their life they have encountered a person displaying harsh rude behavior.
Weather this behavior was directed towards them or someone else the impact is significant.
Imagine waking up in the morning feeling rested ready to make a difference.
Driving to work playing your favorite music you discover you are low on gas.
You pull into the station only to encounter a gas attendant that is rude despite the tranquility you offered him.
Why so rude?
How does this encounter affect the way your day will be? Does this affect your performance or consequences for the day?
You still may be in a good mood; however the gas attendant’s attitude is still stuck in the back of your head lingering like a cloud.
“As a Nurse, I never would have imagined how many rude and disrespectful people I would encounter in my career.”
Nurses are often blamed for everything from the Hospitals bad food, to the Hospitals crazy temperature conditions, to their roommate being noisy or the bumpy ambulance ride to the ER.
When I first started working as a Nurse this type of behavior emotionally affected me leaving me dumbfounded and frustrated with many of the complaints being out of my hands.
As a Nurse, I never would have imagined how many rude and disrespectful people I would encounter in my career.
I’ve been thinking more lately how Patients and families behavior directly impacts Nurses quality of care.
How does this behavior affect Nurses ability to safely and effectively carry out difficult Nursing tasks?
Nurses are exposed to harsh and rude behavior on a daily basis.
Sometimes this behavior is subtle such as eye rolling, arms crossing, and walking away.
Sometimes this behavior is more direct such as name calling, hitting, spitting, or saying sexually inappropriate things.
It is well documented from the past that Nurses were often at the receiving end of highly tempered physicians and treated with the utmost disrespect.
Dealing with the impossible