Everything Nurses >> Nursing Polls >> Saving face in horizontal hostility

Rate

Saving face in horizontal hostility

341 Views
3 Replies Flag as inappropriate
Photo_user_blank_big

3 posts

back to top

Posted over 3 years ago

 

From reading nursing articles about generaltional conflict between nurses and specific horizontal hostility....when you get in a conflict with an older, or younger nurse, how do you save face with them?  Particularly, what do you do to keep a good working relationship that continues and doesn't deteriorate?

Dscf0350_max50

628 posts

back to top
Rate

Rate This | Posted over 3 years ago

 

I don't know that age has anything to do with it.


Assertive behaviors help.  Assertive behavior means you make your point without making it an argumetn; ie avoid the snappy comeback.  Those are passive aggressive.


If you are in the wrong, go to the person and say so.  Say, "When I said or did X, I was wrong and I'm sorry if it make things difficult for you or hurt your feelings.  I will work not to make the same mistake again."  Most people understand things happen, but when the person in the wrong admits it and owns it, then they are more likely to be forgiving.


If you are dealing with a more experienced person, acknowledge their experience.  Tell them you could learn from them.


If you are working with a new nurse, take her under your wing.  Be a preceptor or mentor to them.  Make yourself the person they want to come to for help.


Of course, sometimes people just don't get along.  The best you can do in that case is be profession and give the respect you expect to get back.  If the work environment is becoming hostile, then you need to get your manager involved and explained you've done everything you can think of to fix the problem on your own.  Either that or look for a new job.

Photo_user_blank_big

3 posts

back to top
Rate

Rate This | Posted over 3 years ago

 

I like your advice.  Be assertive...but then be willing to apologize if you're wrong.  I have seen that many of the younger nurse take this same attitude; however, many of the older (baby Boomers) are scared of 'ruffling feathers' of the younger nurses....so they often just shift the problem to the charge nurse.  Thanks for you advice.